WCC Children’s Services

WCC Children’s Services

In the event a single parent finding themselves in difficulty with no provision of care for their children – e.g. if they have to go into hospital as a COVID-19 emergency, WCC will help parents and try and locate family members and connected others, friends etc who may be able to help. 

If not and there are no other options WCC will step in and provide care.  WCC sometimes have such situations normally where a single parent needs to go into hospital and has no support network that can help and would provide a similar service in these circumstances.

Out of these hours if you have an emergency contact the emergency duty team on 01926 886922. If you think that a child is at immediate risk, contact the police immediately on 999

Information & advice about services for children & families

The Children & Families web pages have a lot of information and advice.  The website is available at www.warwickshire.gov.uk/children-families 

The Family Information Service can be contacted by professionals and 

members of the public for information and advice about local support services for children and their families.  Contact via email at fis@warwickshire.gov.uk  or call​01926 742274.  Our updated website has a lot of useful information including advice and information guides available at www.warwickshire.gov.uk/fis  

Child abuse concerns

If you have child abuse concerns contact the MASH on 01926 414144.  The MASH telephone lines are open from 9.00am – 5.30pm Monday to Thursday and 9.00am – 5.00pm on a Friday.  



For people who believe they have unmet care and support needs they can visit web site or failing that call us on one of the numbers below.

If it is COVID-19 related people can use this information leaflet as a guide – https://www.warwickshire.gov.uk/downloads/file/13/here-for-you-leaflet

Before you contact us, these links may help solve your problem or answer your question:

If you have the email address of your social care practitioner or allocated team, you will need an Egress Switch Secure Email account to contact them https://www.egress.com/media/v4mpr22i/egress_quickstart_email_protect_recipient_user_access_en_digital.pdf

Setting this up will allow you to send and receive emails about your care securely. You will not be able to receive emails from us without this.

By telephone 01926 410410 (Monday to Thursday 08:00am – 5:30pm / Friday 08:00am – 5:00pm#0

During out-of-office hours – an emergency duty social worker is available from the time at which the offices close (5.30pm Monday to Thursday, and 5pm on Friday) until 8.30am on the next normal working day. Call us on 01926 886922.

Warning of COVID-19 Related Crime & Fraud

Warwickshire Police are warning everyone to apply heightened vigilance in then light of criminals who are using the coronavirus emergency to scam and trick people. There is growing evidence that criminals are prepared to trick their way into people’s homes or access things like banking information using trick emails.

In the past couple of weeks people from different parts of the UK have seen the following

• ‘Phishing’ emails from hackers claiming to provide a list of Covid-19 infected people in their area – but with a link that leads to a malicious website. – NEVER CLICK ON A LINK WITHIN AN EMAIL OR TRUST AN EMAIL WITHOUT PROPERLY CHECKING THE SENDERS ADDRESS

• Online sellers purporting to be offering face masks or hand sanitiser for sale – but pocketing money and never sending out goods.

• Heartless con artists knocking on the doors of elderly residents offering to run shopping trips – but taking the cash or bank cards and never returning.

• Thieves posing as police officers or health visitors making Covid-19 checks at homes in a bid to gain access and steal cash and valuables. – IF YOU ARE NOT EXPECTING A CALLER DO NOT LET IN PEOPLE TO YOUR HOME

While the current unprecedented situation is bringing out the best in so many people – with communities rallying round to help those in need, unfortunately there are some people who are using the coronavirus pandemic to commit crime.

Neighbouring West Midlands Police, who cover nearby Coventry, have reported that the British Red Cross had reported to them that bogus callers, claiming to be from the Red Cross, are taking cash and bank cards from people under the pretence of running shopping errands. They steal the money and use bank cards fraudulently.

Warwickshire Police do not wish to unduly alarm people at this time but we do want to keep people informed so everyone is aware and can pass on the message to older, perhaps more trusting relatives, friends and neighbours.

Some further examples of things that have taken place recently, not in Warwickshire but close by within the West Midlands Police area are;

A resident in the Stoke area of Coventry alerted the police to two bogus Police Constables who claimed they were checking properties for Covid-19. They quickly waved some kind of ID card but the resident asked them to wait while she wisely called the police. They made off as the woman left them to make a phone call.

Also in Coventry, concerns have been raised about a man cold-calling homes offering to check broadband signals having suggested more people working remotely was causing IT issues. This individual is another Bogus Caller.

Please keep safe and ensure any vulnerable, single occupiers or elderly are aware of these issues and of the following advice.

• Never let unsolicited callers into your home or hand over bank cards or cash

• If someone claims to be from the police, NHS or other organisation ask to see their identification. If in doubt call the organisation they claim to represent to make checks; if they are genuine they won’t mind waiting while you verify who they are. DON’T CALL A TELEPHIONE NUMBER THEY GIVE YOU – USE THE NORMAL TELEPHONE NUMBER.

• Don’t click on links or attachments in suspicious emails

• Do not respond to unsolicited messages asking for personal or financial information.

• If you are looking at making purchases on sites you don’t know or trust then research the company beforehand.

• Keep in contact with your loved ones, especially if elderly
To report suspicious activity to us message on Live Chat via our website or go to the Action Fraud website: https://www.actionfraud.police.uk/

Annual Parish Forum 2020


For further information contact       

Mrs Nikki Forty

Clerk to BHHW Parish Council

01926 485028   clerk@bhhw-pc.co.uk


Community-led support groups

Warwickshire County Council is aware that a large number of community-led support groups, many of them informal groups, are emerging in response to COVID-19. These groups are providing invaluable local support and we’re keen to know about, engage and communicate with them.

If you are aware of any support groups we would be grateful if you could please send them the link: https://mailchi.mp/warwickshire/covid-19-community-led-support-groups?e=035b5e17a3

Fibre broadband upgrade

Did you know that fibre broadband may be available to you already?

CSW Broadband has already completed these upgrades to communities within Beausale, Haseley, Honiley & Wroxall parish:

Cabinet / Structure: Area served by upgrade:

Haseley Knob 1

Haseley Knob & Hatton – Parts of Birmingham Rd / Five Ways Rd / Shaws Lane / Mousley End areas

Haseley Knob 2

Parts of Beausale and surrounding area

Haseley Knob 6

Parts of Haseley Knob (properties within CV35 7NJ)

To find out if you can get fibre broadband:

1. Enter your landline number or address into the BT Broadband Availability Checker.

If fibre is available, either ‘VDSL Range A & B’ or ‘WBC FTTP’ will be listed in the ‘Featured Products’ column of the results table along with the speeds you are likely to achieve.

Our How to use the BT Broadband Availability Checker web page will help you make sense of the Availability Checker results.

2. Remember, that if fibre is available, you will need to order the improved service to benefit from it. Use a comparison site such as: MoneySavingExpert.com, Broadbandchoices, Broadband Genie or Cable.co.uk to find / order a broadband package that meets your needs.

What are the benefits?

Having access to faster broadband allows you to:

  • Browse the web faster
  • Stream HD films, TV shows, games and videos without buffering slowing you down
  • Talk face-to-face with friends and family using Skype, FaceTime or similar software
  • Compete with other businesses in the increasingly competitive global marketplace
  • Reduce workplace costs through remote working / working from home


Please Note: Not every property connected to an upgraded FTTC cabinet is guaranteed to benefit due to some properties’ distances from the cabinet and/or the quality of copper connections.

Fibre broadband not available yet?

Register here to receive updates about future developments that may affect you.

AED – Defibrillator location

AED – Defibrillator is located at Wren Hall. 

Every year, over 30,000 people in the UK suffer a cardiac arrest out of hospital. Having a defibrillator nearby can increase the chance of surviving by up to 90%.
To support the local area and it’s community Wren hall now has an AED (Automated External Defibrillator) mounted on the external wall adjacent to the entrance door. Hopefully you will never need to use it but it’s important that you know it’s there!