Beware of telephone scams
We are aware that criminals are trying to exploit the national coronavirus crisis and take advantage of innocent people.
Fraudsters purporting to be from the police or your bank are targeting elderly and vulnerable people to try and steal money from their accounts. The callers will often seem genuine, offering you the opportunity to call them back to prove their identity.
They establish their trust with you by confirming some of your personal details and will then make up a story in which money in your bank account needs to be transferred or withdrawn.
The police or your bank will never:
• Contact you out of the blue and ask for your personal details, including your PIN number, password or account details
• Ask you to transfer money into another account for fraud reasons
• Ask you to withdraw cash and hand to someone for safe keeping
• Send someone to your home to collect cash, bank cards, account details or PIN numbers
• If you are unsure whether someone on the phone is genuine, hang up and then use a different line to call the organisation they are purporting to be from using a number from the phonebook or internet to verify their identity
• Don’t give out your personal information to anyone over the phone, including your PIN number and bank account or card details
• If you have given out your personal banking details to someone over the phone or have given someone your card details, contact your bank immediately to cancel your card.
Where to go for help
• If you receive a call from someone purporting to be a police officer and asking you to withdraw or transfer money, call Warwickshire Police on 101 – the more intelligence we receive, the more likely we are to catch those responsible.
• If you have been a victim of a telephone scam, please report it to Action Fraud on 0300 123 2040 or via their website: https://www.actionfraud.police.uk/
• For advice on scams, contact Citizens Advice Consumer Service on 0808 223 1133.
• Always call 999 in an emergency.
Last week WCC set up a Support Fund to help groups reacting to the Covid-19 crisis and to support more general
community activity. The Fund closes to applications on Sunday 26th April. Town / Parish Councils are eligible to apply.
Could you also help us to promote the fund on websites / social media. There’s a very short turn around time!
For more information and to apply on-line:
Funding has come from WCC County Councillors Grant Fund.
Across the District there’s over £40K set aside to support local activity
Localities & Communities Officer, Southern Area Team
Business and Customer Services
Warwickshire County Council
Warwick CV34 4RL
Tel: 01926 412046
Mobile: 07881 920605
Like us on Facebook: www.facebook.com/WarwickshireCountyCouncil
Follow us on Twitter: twitter.com/warwickshire_cc
WCC Children’s Services
In the event a single parent finding themselves in difficulty with no provision of care for their children – e.g. if they have to go into hospital as a COVID-19 emergency, WCC will help parents and try and locate family members and connected others, friends etc who may be able to help.
If not and there are no other options WCC will step in and provide care. WCC sometimes have such situations normally where a single parent needs to go into hospital and has no support network that can help and would provide a similar service in these circumstances.
Out of these hours if you have an emergency contact the emergency duty team on 01926 886922. If you think that a child is at immediate risk, contact the police immediately on 999
Information & advice about services for children & families
The Children & Families web pages have a lot of information and advice. The website is available at www.warwickshire.gov.uk/children-families
The Family Information Service can be contacted by professionals and
members of the public for information and advice about local support services for children and their families. Contact via email at firstname.lastname@example.org or call01926 742274. Our updated website has a lot of useful information including advice and information guides available at www.warwickshire.gov.uk/fis
Child abuse concerns
If you have child abuse concerns contact the MASH on 01926 414144. The MASH telephone lines are open from 9.00am – 5.30pm Monday to Thursday and 9.00am – 5.00pm on a Friday.
For people who believe they have unmet care and support needs they can visit web site or failing that call us on one of the numbers below.
If it is COVID-19 related people can use this information leaflet as a guide – https://www.warwickshire.gov.uk/downloads/file/13/here-for-you-leaflet
Before you contact us, these links may help solve your problem or answer your question:
- Help to Live at Home https://www.warwickshire.gov.uk/helptoliveathome
- Support for Carers http://www.warwickshire.gov.uk/carers
- Warwickshire Directory https://directory.warwickshire.gov.uk/
- Contact us Online https://customer.warwickshire.gov.uk/Forms/Contact%20Us
If you have the email address of your social care practitioner or allocated team, you will need an Egress Switch Secure Email account to contact them https://www.egress.com/media/v4mpr22i/egress_quickstart_email_protect_recipient_user_access_en_digital.pdf
Setting this up will allow you to send and receive emails about your care securely. You will not be able to receive emails from us without this.
By telephone 01926 410410 (Monday to Thursday 08:00am – 5:30pm / Friday 08:00am – 5:00pm#0
During out-of-office hours – an emergency duty social worker is available from the time at which the offices close (5.30pm Monday to Thursday, and 5pm on Friday) until 8.30am on the next normal working day. Call us on 01926 886922.
Warwickshire Police are warning everyone to apply heightened vigilance in then light of criminals who are using the coronavirus emergency to scam and trick people. There is growing evidence that criminals are prepared to trick their way into people’s homes or access things like banking information using trick emails.
In the past couple of weeks people from different parts of the UK have seen the following
• ‘Phishing’ emails from hackers claiming to provide a list of Covid-19 infected people in their area – but with a link that leads to a malicious website. – NEVER CLICK ON A LINK WITHIN AN EMAIL OR TRUST AN EMAIL WITHOUT PROPERLY CHECKING THE SENDERS ADDRESS
• Online sellers purporting to be offering face masks or hand sanitiser for sale – but pocketing money and never sending out goods.
• Heartless con artists knocking on the doors of elderly residents offering to run shopping trips – but taking the cash or bank cards and never returning.
• Thieves posing as police officers or health visitors making Covid-19 checks at homes in a bid to gain access and steal cash and valuables. – IF YOU ARE NOT EXPECTING A CALLER DO NOT LET IN PEOPLE TO YOUR HOME
While the current unprecedented situation is bringing out the best in so many people – with communities rallying round to help those in need, unfortunately there are some people who are using the coronavirus pandemic to commit crime.
Neighbouring West Midlands Police, who cover nearby Coventry, have reported that the British Red Cross had reported to them that bogus callers, claiming to be from the Red Cross, are taking cash and bank cards from people under the pretence of running shopping errands. They steal the money and use bank cards fraudulently.
Warwickshire Police do not wish to unduly alarm people at this time but we do want to keep people informed so everyone is aware and can pass on the message to older, perhaps more trusting relatives, friends and neighbours.
Some further examples of things that have taken place recently, not in Warwickshire but close by within the West Midlands Police area are;
A resident in the Stoke area of Coventry alerted the police to two bogus Police Constables who claimed they were checking properties for Covid-19. They quickly waved some kind of ID card but the resident asked them to wait while she wisely called the police. They made off as the woman left them to make a phone call.
Also in Coventry, concerns have been raised about a man cold-calling homes offering to check broadband signals having suggested more people working remotely was causing IT issues. This individual is another Bogus Caller.
Please keep safe and ensure any vulnerable, single occupiers or elderly are aware of these issues and of the following advice.
• Never let unsolicited callers into your home or hand over bank cards or cash
• If someone claims to be from the police, NHS or other organisation ask to see their identification. If in doubt call the organisation they claim to represent to make checks; if they are genuine they won’t mind waiting while you verify who they are. DON’T CALL A TELEPHIONE NUMBER THEY GIVE YOU – USE THE NORMAL TELEPHONE NUMBER.
• Don’t click on links or attachments in suspicious emails
• Do not respond to unsolicited messages asking for personal or financial information.
• If you are looking at making purchases on sites you don’t know or trust then research the company beforehand.
• Keep in contact with your loved ones, especially if elderly
To report suspicious activity to us message on Live Chat via our website or go to the Action Fraud website: https://www.actionfraud.police.uk/
Please see below web-link for information that is now live for individuals to support their emotional and mental wellbeing through this situation – we will keep updating this so please let me know of gaps, suggestions etc for the next version.
If you are entitled to free school lunches call Warwickshire Welfare for 6 weeks of support for food – 0800 4081448